Prosci, the global leader in change management solutions, is seeking a proactive and experienced Global Website & eCommerce Manager to join our fast-growing team.
As Global Website & eCommerce Manager, you will be managing the ongoing evolution and innovation of Prosci.com eCommerce and other websites globally. You will collaborate with our ICT team, marketing team, development team, web development partners, and key stakeholders to increase conversions, improve search engine rankings, and elevate the Prosci brand. Your ideas, proactive approach, and strong project management will have a significant impact on our business and customers.
This position will have high exposure and will collaborate closely with several key stakeholders across the business.
Responsibilities include but are not limited to: • Work with key stakeholders to plan new product and functionality updates for Prosci.com eCommerce. • Scope and define web projects, outlining requirements and deliverables, and establishing timelines and budgets; manage projects through completion including testing of all site enhancements and applications • Plan, develop and implement website technical SEO strategy to ensure search engine ranking and visibility • Execute day-to-day business operations of digital storefront (Magento eCommerce) processing and managing bug reports and issues • Own web analytics data collection and tracking in Google Analytics and Tag Manager in collaboration with the website strategy and marketing analytics plan • Utilize analytics and testing best practices to optimize the Prosci site to continually improve eCommerce conversion and user experience • Manage integrations between website tools and systems • Manage eCommerce site security, following best practices and ensuring PCI compliance and data privacy requirements as directed by our legal team • Analyze, evaluate & resolve operational issues in a timely manner; review trends for process improvements and create training documentation • Manage hosting servers and coordinate server updates and deployments (Prod, QA, Staging)