Solution Specialist / Project Manager - Magento eCommerce We are seeking a highly motivated Solution Specialist to join our team. As a Solution Specialist, you will be a key member of the Project Management team.
We offer exciting and challenging projects with industry-leading companies, remote working, competitive benefits including health and retirement, flexible work arrangements, ongoing career development, and tons of other bonuses.
Requirements Education: Ideal candidate has: undergraduate or graduate degree in computer science, information systems, business, technology, or a related field 3 years of project management experience, IT, or business process management in an agency setting 1 to 2 years experience with eCommerce platforms, preferably Magento However, while the above represents the ideal, there are many combinations of attributes, skills, experience, and overall knowledge that can make a great candidate.
Read on! If you think you have what it takes, do not be afraid to apply.
Knowledge Areas of expertise we are looking for include:
eCommerce platforms - Magento, BigCommerce Project management tools Excel Knowledge of eCommerce marketing tools (e.g. email marketing, paid search, etc.) Knowledge of ERP, OMS, POS systems Knowledge of UX and CRO Knowledge of compliance issues: PCI, ADA/WCAG, GDPR Skills:
Social: While it is possible you may meet your clients in person, realistically, 95% of your time will be working with clients through instant chat, video conferencing, telephone, and the ticket system.
You will need to feel comfortable communicating pro-actively in these channels.
Resource Management: This position requires the ability to manage multiple clients and projects. Each project needs to receive consistent and pro-active support.
Technical: Project Management Software eCommerce Platforms - Navigating and managing systems like Magento and BigCommerce Integrations with 3rd Party Systems - Bringing knowledge of ERP, OMS, POS, and other eCommerce marketing tools Office Suite - Using Excel to help with product data Quality Control Analysis - Conducting tests and inspections of site on staging environment to evaluate quality or performance Technology Design - Generating or adapting equipment and technology to serve user needs Troubleshooting - Determining causes of operating errors and deciding what to do about it Basic Skills:
Active Learning - Technology changes rapidly. Staying current on the tools we use and industry recommendations is vital to being an effective Solution Specialist. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. This sounds obvious, but often times we have to listen closely to get to heart of the issue a client is experiencing. Critical Thinking - Being pro-active in suggesting creative solutions and ideas to client's challenges. Writing - It is critical to be able to document your work and ideas in a consistent, concise, and clear manner. Tasks:
Specific responsibilities include: Configuring stores in Magento 1.x and 2.x Helping clients with the administration of their stores Staying in direct contact with clients via project management tools and sometimes on the phone Testing stores and features Assisting clients with eCommerce tools (e.g. product feeds) and more Managing and prioritizing multiple projects, with varying degrees of complexity and business priority, for a single client and across a portfolio of clients Roadmap Execution — Collaborating with client and project management team to engage and lead discussions with client stakeholders for long term planning, visioning, and road mapping with a focus on increasing revenue and optimizing ROI Collaborating with the sales team to respond to Requests for Proposal (RFPs) and creating the Project Scope and Estimate during the sales cycle, by leading requirements-gathering meetings with client stakeholders to identify project requirements This is a typical list of general responsibilities:
Perform risk assessments to develop response strategies Confer with project personnel to identify and resolve problems Assess current or future needs and priorities through communicating directly with clients Monitor or track project milestones and deliverables Initiate, review, or approve modifications to project plans Establish and execute a project communication plan Identify need for initial or supplemental project resources Prepare project status reports by collecting, analyzing, and summarizing information and trends Manage project execution to ensure adherence to budget, schedule, and scope Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, budgeting, and staffing Benefits:
We offer a full range of benefits including remote working, health, retirement, and PTO.
About Us We fine craft eCommerce solutions by helping each individual client find the right investment balance in technology to maximize returns. A full-service agency, we have the expertise and resources to assist with migrations, upgrades, new site builds, ongoing support and maintenance, and Magento-optimized hosting.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.